Digital Delivery & Refunds

Three Oak Woods LLC · October 22, 2026

DIGITAL DELIVERY

Our products are digital downloads; no physical item is shipped. Payhip provides a download page and an email link after purchase. Extract ZIP files before opening the PDFs, PNGs or SVGs inside. Check each listing for file formats, page counts, paper sizes and dated editions before buying.

We want you to receive the files you paid for and be able to use them as described. Our products are digital downloads; no physical item is shipped.

Change-of-mind returns

Because digital files cannot be physically returned, we do not offer change-of-mind refunds once the files have been accessed or downloaded. Please review the description, dated editions, file formats and software requirements before buying. If you have a question, contact us first.

Problems with your files

If files are missing, damaged, incorrect or materially different from the listing, please contact us. We’ll help you access them or provide corrected or replacement files. If we cannot resolve the problem, we’ll refund the affected purchase.

Duplicate purchases

If you accidentally buy the same product more than once, we’ll refund the duplicate purchase. Please include the order references for both purchases so we can confirm the duplicate.

How to request help

Contact us as soon as you notice a problem. For an Etsy purchase, message ThreeOakWoods through Etsy or use Help with order. For a Payhip purchase, email hello@threeoakwoods.com. Include your order reference, the product name and a brief description of the issue. No physical return is required. This policy does not impose a fixed deadline for reporting a file problem or duplicate purchase.

Response and refund timing

We aim to reply within 3 business days and to initiate an approved refund within 3 business days after approval. These are service targets, not a guarantee that your bank will credit the funds within that time. Business days are Monday through Friday, excluding US federal holidays. If a request needs more investigation, we’ll let you know. Refunds are processed through the original storefront and payment method where supported; the storefront, payment provider and bank determine when the credit appears.

Your rights and platform protections

This policy does not limit rights or remedies required by applicable consumer law. Etsy’s digital-item cancellation and return rules and any applicable Purchase Protection remain available. The applicable storefront and payment-provider rules also apply.